Service 02 / Web Development Updated October 2026

E-commerce development services for scalable online stores and checkout.

Commerce depends on several systems staying in sync: inventory, tax, payments, returns, and the admin view of an order. We build the order flow as a product, with the same care as the storefront.

Critical paths
3
Order lifecycle
One
Before peak traffic
Load tested
Checkout path
Owned

Overview

What E-commerce Development has to solve.

A checkout or merchandising workflow the current platform cannot carry. The useful questions are about ownership, failure paths, and what the team can operate after launch.

What good looks like

  • Checkout holds under seasonal load
  • Inventory stays reconciled across channels
  • Tax, shipping, and returns are designed states
  • Merchants can launch a campaign without engineering
  • Every order has a visible audit trail

The order flow comes first

Commerce projects often start with the storefront and leave the order lifecycle for later. That order is backwards. The catalog, price, stock, tax, payment, and returns rules determine what the customer can buy, and every one of them has an exception path.

We model the order as the central object. Then we test declines, partial stock, refunds, address changes, and shipping edge cases before launch. A storefront that looks finished but cannot survive a failed payment is unfinished.

  • One source of truth per entity
  • Idempotent order and payment actions
  • Visible failure states for customers and support
  • Merchant controls for the exceptions that reach the storefront

Merchandising is a daily tool

The commercial team should be able to launch a campaign, adjust a collection, and preview a price change without waiting for engineering. That requires a content and merchandising model separate from the storefront release.

We design the preview and publishing workflow alongside the storefront. Merchandising should be fast, reversible, and visible to the people accountable for revenue.

  • Campaign pages and collection controls
  • Preview environments that match production
  • Scheduled pricing and content changes
  • Audit history for commercial changes

What a useful e-commerce brief should settle

An e-commerce brief should start with the order lifecycle: catalog, stock, pricing, payment, tax, fulfilment, returns, and reconciliation. Campaign tools come after those paths are understood.

It should also name the systems that already own inventory and customer data, plus the people who handle exceptions. A store is only as reliable as its least visible operational handoff.

  • Markets, currencies, tax, and payment requirements
  • Inventory, ERP, warehouse, and support integrations
  • Returns, refunds, and partial-order behaviour
  • Who owns merchandising and store operations

Why teams call us

What usually goes wrong.

These are the recurring problems behind a e-commerce development brief. Naming them early changes the architecture, the estimate, and the launch plan.

01

The checkout is a theme

Checkout behavior is constrained by a template, so every pricing, tax, or payment change becomes a workaround.

02

Inventory tells three truths

The storefront, warehouse, and marketplace channels disagree. Customers find the oversells first.

03

Peak traffic finds the weak seam

The site works in testing and fails during the campaign. Nobody load-tested the payment, search, or inventory path.

04

Merchandising needs a developer

A landing page or promotion needs engineering. The team cannot respond to demand without opening a ticket.

Scope

What the project includes.

Every e-commerce development project is scoped around a working system and the decisions that keep it healthy.

01

Catalog and pricing model

Products, variants, collections, price rules, and channel behavior modelled around how the business sells.

02

Checkout and payments

An owned checkout flow with wallet payments, address validation, tax handling, and clear error recovery.

03

Inventory and fulfilment

A source of truth for stock, reservations, backorders, and the reconciliation between storefront and warehouse.

04

Tax, shipping, and returns

Rules for destinations, thresholds, partial refunds, and the exception paths that create support tickets.

05

Merchandising tooling

Campaign pages, previews, scheduling, and collection controls that let the commercial team move quickly.

06

Performance and observability

Load testing, Core Web Vitals, order monitoring, and alerts tied to the order flow.

Use cases

Where this service helps most.

The same service looks different in each company. These are the situations where it matters most.

01

A seasonal peak breaks the store

Every November the same bottleneck returns. The team needs a platform that is load-tested and observable before the next campaign.

A checkout and inventory path proven under peak load

02

B2B pricing is trapped in spreadsheets

Contract pricing, minimum quantities, and account-specific catalogs are managed by hand. Sales cannot scale without errors.

Account-aware pricing and self-service ordering

03

A headless replatform is overdue

The monolith couples content, commerce, and releases. Marketing cannot launch a campaign without engineering.

A headless storefront with independent release cadence

Process

Four stages. Working software at every review.

Discovery leads to an architecture decision, a build with visible increments, and an operating model that stays after we leave.

What stays constant

One accountable lead, a working demo at each review, and documentation from the first release. Scope and risk set the plan, and we will say when a smaller project is the better answer.

  1. 01

    Discover

    Map the order lifecycle, audit the current platform, and identify the revenue-critical failure paths.

    Output: Commerce brief, order map, risk list

  2. 02

    Architect

    Design the catalog, pricing, inventory, checkout, and integration model, with a clickable storefront prototype.

    Output: Architecture, prototype, migration plan

  3. 03

    Build and test

    Implement the storefront and commerce operations, with load, failure, and payment tests before launch.

    Output: Staging store, test results, merchant tooling

  4. 04

    Launch and optimise

    Cut over with monitoring, then improve conversion, merchandising, and operational friction against real data.

    Output: Live store, dashboards, optimisation backlog

Stack & standards

Chosen for durability.

Fewer moving parts, clear ownership, and a handover your engineers can defend. The stack follows the constraint.

Angular

Fast, accessible storefront interfaces

Shopify

Commerce operations where the fit is right

Stripe

Payments, wallets, and subscription billing

PostgreSQL

Owned catalog, order, and inventory data

Sanity

Merchandising and campaign content

Playwright

Checkout and regression testing

How we choose

01

Shopify versus custom commerce

Shopify is often the right operating platform for a growing direct-to-consumer brand. Custom commerce earns its place when pricing, catalog, fulfilment, or checkout logic is the differentiator.

02

Headless versus monolithic

Headless gives the storefront freedom and a more independent release path. It also adds operational surface. We recommend it when content and commerce genuinely need independent ownership.

03

Replatform versus optimise

If the bottleneck is checkout design, inventory, or merchandising, a targeted fix may be enough. If the platform cannot support the business model, replatforming is the smaller long-term risk.

Measured outcomes

“The rare partner that can move from architecture to interface without losing the plot. Our launch date held.”
Marcus BellVP Product, Northline

Selected result

+31% checkout conversion

Read the Forge case study
All work

FAQ

Questions we hear often.

The questions buyers ask before a e-commerce development project. If yours is not here, ask it directly.

Ask an engineer
01 Should we use Shopify or build a custom store?

Shopify is usually the pragmatic choice for a direct-to-consumer brand that wants proven commerce operations. A custom store is better when your pricing, catalog, checkout, or fulfilment model is the product. We recommend after mapping the order lifecycle.

02 Can you migrate our existing store without losing SEO?

Yes. We inventory URLs, map redirects, preserve structured data, and test the migration in staging. Product and category pages are the priority because they carry most of the search value.

03 How do you test for peak traffic?

We load-test the checkout, search, and inventory path at a multiple of expected peak, then monitor the same path in production. The goal is to find the bottleneck before a campaign does.

04 Do you integrate ERP and warehouse systems?

Yes. We define the source of truth for stock, orders, and prices, then build the integration with retries, reconciliation, and monitoring.

05 What happens after launch?

We offer a retainer for conversion work, merchandising support, peak-season readiness, and platform maintenance. Or we hand over the runbooks and dashboards to your team.

Next step

Where does your commerce path break under pressure?

Tell us about the peak, the platform, or the order exception that keeps returning. A senior engineer will reply with a plan.

Scope a commerce build Direct reply from a senior engineer